Refund Policy
Last updated 22 September 2026
This page explains when refunds are available for purchases made on Nottuk.
General approach
We want billing to be fair and clear. If you believe you were charged in error, contact support from the email address linked to your account and include payment details that help us locate the charge.
Prepaid charges
Prepaid plan charges are generally non-refundable once the paid period starts, except where refunds are required by law or where we confirm an incorrect charge.
Duplicate or accidental charges
If duplicate charges occur because of a billing error, we will review and refund eligible duplicates after verification.
Cancellation timing
Prepaid plans do not renew, so there is no future charge to stop. Access to paid features continues until the end of the period you already paid for. Partial-period refunds are not guaranteed unless required by law.
Chargebacks
If you initiate a chargeback with your bank or card issuer, related account access may be limited while the dispute is reviewed.
Processing timeline
When a refund is approved, we submit it through the payment provider. Final posting time depends on your bank or card network and can take several business days.
Related policies
Billing terms are in the Payment Policy. Service use is also governed by the Terms.